This privacy policy explains how Saunafolk Limited uses the personal data we collect from you when you use our website at https://saunafolk.life
This policy covers how we collect, use, disclose and store your data.
We will deal with your personal data in compliance with all current applicable data protection laws.
Who are we?
We are Saunafolk Limited whose trading name is Saunafolk Ltd a company registered in England and Wales under number 16597130 whose registered office is at 212a Bocking Lane, Sheffield, England, S8 7BP.
Saunafolk Limited is run by Jenny Godfrey.
What data do we collect?
Saunafolk Ltd collects the following data:
- Personal identification information (Name, email address, phone number, home address) and details of the sauna session you have booked.
- Aggregated user data of the website through Google Analytics such as but not limited to number of visitors, pages visited and time spent on each page, interaction on a page such as clicking or scrolling, from where visitors come from). You can find more about how Google Analytics collects data here.
How do we collect your data?
You directly provide Saunafolk Ltd with most of the data we collect. We collect data and process data when you:
- Fill out the contact form or book our services.
- Contact us via email, phone or What’s App
- Voluntarily complete a customer survey or provide feedback via email.
On our website https://saunafolk.life
Signing Up for Newsletter – We only collect a limited amount of data when we have your consent and will retain it on a secure Mailchimp database. We store this data for five years after your last interaction with us, unless you withdraw consent.
Contact Form – When you complete a contact form, we collect your name, email address and any further information you choose to provide in your message.
Telephone Data – We will only collect personal information that you consent to provide it to us in order to deliver a service.
Email Data that you provide – When you contact us via email, we will retain your email and our response to it for as long as the business issue remains and there is a legitimate interest. We store this data for five years after your last interaction with us, unless you withdraw consent.
Face to Face Contact – If you provided your contact details to us at an event, we may contact you via email, post or telephone. The legal basis for this is legitimate interest. We store this data for five years after your last interaction with us, unless you withdraw consent.
Saunafolk Ltd may also receive your data indirectly from the following sources:
Google Analytics.
How will we use your data?
Saunafolk Ltd collects your data so that we can:
1) Process your booking.
Our Booking system
The booking system we use is run by a company called Periode, you can view their privacy policy here: https://www.periode.no/privacy-policy
2) Email you with updates about our business and special offers on other services we think you might like. The legal basis for this is legitimate interest.
3) Understand the experience of visitors to our website, how they use it and in the legitimate interest of improving the website for future visitors. This information is not used to develop a personal profile of you.
When Saunafolk Ltd or Periode (The company we use for our booking system) processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
Customers
If you are already a customer of Saunafolk Limited we will hold your data under the legal basis of legitimate interest and may send you marketing materials, unless you withdraw consent.
How do we store your data?
Saunafolk Ltd securely stores your data through the third party company Mailchimp that helps us to manage our contacts, and to produce and send out our newsletters. We provide these communications on the basis that you are an existing customer that has used our services (soft opt in).
Saunafolk Ltd will keep your personal identification information for five years after your last interaction with us. Once this time period has expired, we will delete your data.
Marketing
Saunafolk Ltd would like to send you information about our services that we think you might like (via our newsletters) or contact you for market research purposes (such as feedback requests). We will only use your personal information in this way in accordance with laws relating to marketing directly to individuals, and in the pursuit of our legitimate interest in marketing our business.
We are using the third party provider Mailchimp to manage our Newsletter and market research requests.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Saunafolk Ltd from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please unsubscribe in the newsletter correspondence or contact us.
What are your data protection rights?
Saunafolk Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Saunafolk Ltd for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Saunafolk Ltd corrects any information you believe is inaccurate. You also have the right to request Saunafolk Ltd to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Saunafolk Ltd erases your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Saunafolk Ltd restricts the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Saunafolk Ltd’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Saunafolk Ltd transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Accessing your information
Saunafolk Limited is happy to give people access to their personal information. You can find out if we hold any of your personal information by contacting us, or by making a ‘right of access’ request under the General Data Protection Regulation.
Changes to our privacy policy
Saunafolk Ltd keeps its privacy policy under regular review and places any updates on this web page.
We will notify you if any significant changes are made to the policy.
How to contact us
If you have any questions about Saunafolk Ltd’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us